The City of Copenhagen’s cookie policy
Cookies are small text files that collect data on the user and can, for instance, also be used to enhance the user experience of a website.
We use three types of cookies. The necessary cookies, which cannot be deselected, ensure that the website is working, whereas the other types, functional and statistical cookies, have different purposes and can be deselected.
The City of Copenhagen collects and processes information about you using cookies based on your consent. The rules on consent are found in the data protection regulation art. 6, subsection 1, litra a.
You can opt out of cookies, if you wish to do so, and/or withdraw your consent. You do this through the cookie banner that you encounter when entering the website. In this case, it should be noted that certain elements might not function as intended.
We will not place any cookies until you accept the use of cookies via the buttons in our cookie banner.
You can always change your preferences by clicking the ‘Cookie settings’ link at the bottom of the website.
We look after your data
We are very careful ensuring that the gathered data will only be used internally – such as for the purpose of displaying video and interactive maps on the website and to enhance the general user experience.
The data processing agreements we have entered with our providers make sure that your data will be taken good care of.
Learn more about the specific cookies further down this page under 'Types of cookies”. Here you will also find privacy policies from each of our providers.
In the City of Copenhagen’s privacy policy (in Danish), you can find more general information on how we process personal data.
The Agency for Digital Government (in Danish), the main and supervisory authority within the area, is monitoring compliance with the cookie rules.
If you have any questions concerning cookie consent, please find contact information at the bottom of this page.
Types of cookies
Necessary cookies
Necessary cookies activate basic functions such as access to secure content and the ability to decline cookies.
We use the content management system Drupal 10. Read the Drupal privacy policy.
The table shows which necessary cookies we place on your computer/device:
Functional cookies
Functional cookies facilitate other functions such as the display of video and interactive maps.
We collaborate with two providers – video solutions from TwentyThree and map solutions from Septima -, and we have entered data processing agreements on the safe use of data with each of the two firms.
Read Septima's privacy policy and TwentyThree's privacy policy.
The table shows which functional cookies we place on your computer/device:
Statistical cookies
Statistical cookies make it possible for the City of Copenhagen to obtain insight into the use of our website through data collection and the internal application of web analytics for the purpose of enhancing the general user experience.
We collaborate with Siteimprove with respect to our web analytics system and Userindex with respect to surveys. We have entered into data processing agreements on the safe use of data with each of the two providers.
The table shows which statistical cookies we place on your computer/device:
External links on the website
When we link to other websites (such as JobNet or SKAT, or other government authorities) they will have their own cookie policies and cookie banners allowing you to make informed choices regarding cookies on such sites.
When we link to the City of Copenhagen’s social media featured on the platforms Facebook, Instagram, X and LinkedIn, you should likewise be aware that it will no longer be the City of Copenhagen’s cookie policy that applies. Learn how the municipality handles your personal data on social media: Privacy policy for social media (in Danish).
The cookie policy was updated 12. September 2024.
Frequently asked questions about cookies
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What is a cookie?
A cookie is a file that is stored on your computer, tablet or smartphone. It facilitates the recognition of your computer as well as the collection of information as to which pages and functions you will visit from your browser.
However, cookies cannot see your identity, your name, or your address – nor whether the computer is used by one or more persons. Neither can it spread computer virus nor other harmful programs.
Read more about cookies and the legal basis in Cookiebekendtgørelsen (in Danish).
What will happen if I turn off cookies?
This will depend on which types of the cookies on our site that will be deselected. The various cookie types that we use are listed above.
Is it possible to deselect all cookies completely?
If you wish to avoid cookies in general, you can turn off cookies in your browser. You should, however, be aware that in that case, you will not be able to log onto or use functions and services which presuppose that the website will remember your preferences.
All browsers will allow you to delete cookies, separately or all at once. How you do this will depend on what browser you are using. Please remember that in case you use several different browsers, you must delete cookies in all of them.
How to deselect all cookies?
Cookies that you have already accepted can easily be deleted. How you delete them depends on the browser you are using (Chrome, Firefox, Safari, etc.) and on which type of device (mobile phone, tablet, PC, Mac).
You will typically be able to do it under Settings – Security and Privacy but it can vary from browser to browser. Below you will find links to the most common browsers:
Contact
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